Service Hotline:+86 0898-966114
Airport Facilities
WI-FI
ATM
Nursery
Emergency Center
Baggage Packing
Left Babbage
Kids’ Corner
Seat Charging Pile in Terminals
Visual Video Inquiry Terminal
Terminal AED Emergency Medical Equipment
Currency Exchange and Tax Refund
Position

Terminal 1, Terminal 2 and aviation tourism city.

Introduction

Haikou Meilan International Airport WIFI has covered Terminal 1, Terminal 2 and aviation tourism city. Passengers can use mobile phones, tablet computers or laptops to access the Internet through free WIFI at Meilan Airport.

Service Content

1. Instructions for Domestic Passengers:


01 Select the network: Airport WiFi Free-Meilan.

02 Open any webpage through your browser, and you will be redirected to the WiFi login page.

03 Log in with SMS verification: Enter your phone number, receive the verification code via SMS, enter the code, and click "Login".

2. Instructions for International Transfer Passengers:


Foreign travelers can obtain WiFi access credentials using valid identification documents such as ID cards, passports, or Hong Kong and Macau Travel Permits at the WiFi self-service ticket machine. Specific installation locations and operating steps are as follows:


01. Ticket Machine Locations:


T2 Departure Quarantine Channel, International Area, 4th Floor, T2

T2 Arrival Security Check, International Area, 1st Floor, T2

T2 Arrival Police Visa Office, International Area, 1st Floor, T2

T2 Arrival Health Inspection Area, International Area, 1st Floor, T2

02. Ticket Machine Operating Steps:


Step 1: On the home screen of the ticket machine, select the corresponding document type based on the document you hold.

Step 2: Place the document face down and push it into the document recognition area.

Step 3: After the document is recognized, the screen will display the WiFi credentials (username and password). You can print the credentials if needed.

Step 4: Enable the wireless LAN function on your device and connect to the airport's WiFi network named Airport WiFi Free-Meilan. The authentication page will pop up automatically; if not, you may need to manually access it through the WiFi settings.


Notice to Passengers
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Position

Terminal 1

Bank of Communications ATM: At the security check entrance in Area A of Gate 1 in the Domestic Departure Hall


Terminal 2

Bank of Communications ATM: Between Gates 2 and 3 in the Domestic Arrivals Hall
Bank of China ATM: Between Gates 2 and 3 in the Domestic Arrivals Hall
China Merchants Bank ATM: Between Gates 2 and 3 in the Domestic Arrivals Hall
Agricultural Bank of China ATM: Between Gates 2 and 3 in the Domestic Arrivals Hall
Agricultural Bank of China ATM: Near Island E in the Departure Hall


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Position

Terminal I(Domestic)

(1)Next to McDonald's at Gate 1 of the departures hall(Due to construction in the terminal,it is temporarily out of service)

(2)Opposite boarding gate 20 in the restricted area of the departure hall(Due to construction in the terminal, it is temporarily out of service)

(3)Opposite boarding gate 10 in  the restricted area of the departure hall

Terminal II(Domestic)

(1)The east side of Central Commercial Back Street in the restricted area of departure hall

(2) 30 meters from the Enquiry in the west part of the domestic waiting hall

Terminal II(International)

(1) Located diagonally opposite Gate 46




Service Time

24-hour service


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Position

T1 (1 station and 1 room in total):

Arrivals hall: inside Gate 1 on 1F

Departures hall: opposite to Gate 16 in the security check

 

T2 (1 station and 3 rooms in total):

Arrivals hall: opposite to Gate 5 on 1F

Departures hall: next to the staff passage outside the security check at No.1 on the east side of 3F;

Next to Gate 245 of the remote aircraft stand on 1F of northwest airside concourse in security check

International departures hall: opposite to Gate 46 on 4F


Introduction

The emergency center of Haikou Meilan International Airport is an emergency rescue organization in the airport, with six medical centers, such as emergency center, emergency station and emergency room, all of which are on duty 24 hours a day. The configured ambulance vehicles and facilities are formulated according to GB18040-2019 Requirements of Emergency Medical Service Facilities and Equipments for Civil Transport Airport. The scope of medical practice is preventive health care, general medicine, internal medicine, surgery, emergency medicine, medical laboratory and traditional Chinese medicine.

Service Content

Undertake medical assistance for passing passengers (responsible for emergency visits), medical assistance and health consultation for critically ill passengers. Provide all kinds of high-quality medical services for the vast number of passengers and on-site employees.


Meilan Airport Emergency Center Tel: 0898-65751920


Notice to Passengers
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Position

Near Gate 2, outside security check at Terminal 1

The west side of the check-in island E, outside security check at Terminal 2

Introduction

Baggage packing and express delivery

Service Content

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Baggage packing and express delivery

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Position

Terminal 1:

They are located next to check-in counter No.17 in the departures hall and diagonally opposite the Gate 2 of the arrivals hall.

 

Terminal 2:

They are located at diagonally rear of island A in the departures hall on 3F and diagonally opposite the Gate 5 of the arrivals hall on 1F.

Service Content

Provide medium and short term baggage deposit service for passengers.

Service Time

04:30am-the end of the Departure flights

07:30am-the end of the Arrival flights


Charging Standard

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Position

Terminal I(Domestic)

(1)Near the staircase at the boarding gate 211-215 of the restricted area in the departure hall

Terminal II(Domestic)

(1)Near boarding gate 33 of the restricted area in the departure hall

(2)Near boarding gate 59 of the restricted area (in)the departure hall

Terminal II (International)

(1)Near boarding gate 44 of the restricted area in the departure hall




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Position

There are 4,900 seats with USB interface and five-hole socket in the waiting area of Terminal 2 of Meilan International Airport.

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Position

Inside the gate 3 of the T1 departures hall、Beside the gate 2 of the T2 departures hall.


Introduction

Inside the gate 3 of the T1 departures hall、Beside the gate 2 of the T2 departures hall.


Introduction:

Visual video inquiry terminals are placed inside the gate 3 of the T1 departures hall、Beside the gate 2 of the T2 departures hall, which can realize the functions of real-time consultation and self-service flight inquiry.


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Position

Terminal 1:

Point LocationRegionSpecific Point LocationQuantity
Terminal 1Departure hallArea B of the security check outside the isolation area 1
Departure hall next to the self-service check-in  at the departure hall gate 11
Departure hallinformation desk at the departure hall gate 31
 Arrival hallinformation desk at the arrival hall1
Baggage claim hallpillar opposite No.8 baggage claim1
Baggage claim hallwest arrival interlayer of the security booth1
Baggage claim halleast arrival interlayer of the security booth1
West corridorpillar opposite No.13 boarding gate 1
West corridorpillar opposite No.4 boarding gate 1
East corridorpillar at the service counter area B inside the isolation area1
East corridorpillar at No.27 boarding gate inside the isolation area1
VIP roominside the East VIP hall1

 

Terminal 2:

Point LocationRegionSpecific Point LocationQuantity
Terminal 2 Arrival hall Entrance of  railway station on Basement 1 1
 Arrival hallopposite the inquiry desk of the music city pilot area on the  1st floor  1
 Arrival hallinquiry desk at the gate 4 on the  1st floor 1
Departure hallpillar opposite the HNA counter of island C on the  3rd floor 1
Departure hallsecurity check of the staff only at gate 2 in the  west region on the  3rd floor 1
Departure hallInternational Departure Hall on the 4th floor(next to No.7 security check) 1
International loungenext to the information desk at No.46 boarding gate1
International loungenext to  No.44 boarding gate1
Transfer areanext to the  elevator international entrance for international to domestic flights on the 2nd floor1
International baggage claim hallnext to the No.1 baggage claim1
Central shopping street next to the East information desk1
Central shopping streetnext to the Shiguangtiandi shop, No.47 of the central shopping street1
Central shopping street next to the West information desk1
Northwest corridornext to Hainan Chicken restaurant in the central shopping street west of the isolation area1
Northwest corridornext to No.48 boarding gate 1
Northwest corridoraccess opposite No.55 boarding gate 1
Southwest corridornext to the Dicos at the No.60 boarding gate1
Northeast corridornext to the China Southern Airlines Global Shopping in the central shopping street east of the isolation area1
Northeast corridornext to No.35 boarding gate 1
Northeast corridorwall opposite to No.41 boarding gate 1
Southeast corridornext to the Dicos at the No.32 boarding gate1
Northwest interlayerwall at the intersection of No.48 and No.49 bridge1
Northeast interlayerwall at the northeast interlayer of No.35 and No.36 1
Southwest interlayernext to the toilet  at the southwest interlayer1
Baggage claim hallnext to the elevator at the east arrival interlayer1
Baggage claim hallnext to the elevator at the west arrival interlayer1
Baggage claim hallnext to the  China Southern Airlines baggage inquiries opposite to No.6 baggage claim1
VIP roomgeneral service desk of the East VIP room1
VIP roomgeneral service desk of the West VIP room1
Transfer areadomestic transfer service desk1
Office area inside the wall of East dining hall 1
Office area inside the wall of West dining hall 1

Haikou Airport City:

Point LocationRegionSpecific Point LocationQuantity
Haikou Airport Cityhotelbeside the service desk of the hotel lobby 1
the 1st floorthe escalator side of the  transportation hub center (GTC) on the first floor of the Air Travel City1
the 2nd floorinformation desk on the 2nd floor of the Air Travel City1
food plazabeside the service desk on the 5th floor of the Air Travel City1
the 10th floorbeside the gate of AOCC on the 10th floor of the Air Travel City1


Notice to Passengers
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Position

1.On the left side of the exit of international arrival hall at Haikou Meilan International Airport (currency exchange)

2.Behind the check-in island A outside security checkpoint of the departure hall at Haikou Meilan International Airport (currency exchange)

3.On the opposite side of the Gate 46 in the security checkpoint of the international departure hall at Haikou Meilan International Airport (currency exchange and departure tax refund)

Service hotline

0898-65956997、0898-65771265

Introduction

Foreign currency exchange service:

Exchange currencies include: United States Dollar, Euro, Hong Kong Dollar, New Zealand Dollar, Singapore Dollar, Pound, etc.


Exchange service of small currency:


Exchange currencies include:Korean Won, Thai Baht, Malaysian Ringgit, Russian Ruble, Philippine Peso, etc.

Service Content

Tax refund:

Hainan departure tax refund:


As the only agent of departure tax refund business in Hainan, TransForex Currency launched the first pilot business of departure tax refund in China, providing high-quality tax refund service with Chinese characteristics for overseas tourists. Compatriots from overseas, Hong Kong, Macao and Taiwan purchase tax refund goods at designated tax refund stores in Hainan, and go to our airport outlets to handle tax refund before departure with valid certificates.


Business hours:operate according to the start and end time of international flights

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