Contact us - 海口美兰国际机场

Common Contact Information

●Customer service hotline:+86 0898-966114(For English Service,24h)

●Complaint hotline:+86 0898-966114(For English Service,24h)

●Complaint email address:mljc315@mlairport.com

●Fax:+86 0898-6576 2222

●Correspondence address:Meilan International Airport, Haikou 571126, Hainan Province, China

Comments

Special Services

●China United Airlines (KN), Shanghai Airlines (FM), Shenzhen Airlines (ZH), Xiamen Airlines (MF), Kunming Airlines (KY), Juneyao Air (HO), Jiangxi Airlines (RY), Eastern Airlines (MU), Shandong Airlines (SC), Chengdu Airlines (EU), Hebei Airlines (NS), Colorful Guizhou Airlines (GY), Qingdao Airlines (QW), Air China (CA), Okay Airways (BK), Tibet Airlines (TV), Loong Air (GJ), Sichuan Airlines (3U), Donghai Airlines (DZ), China Express (G5), Longjiang Airlines (LT), 9 Air (AQ),Air Guilin (GT),Joy air (JR) ,SPRING AIRLINES (9C).

●Service booking hotline:+86 0898-966114(For English Service,24h)

●International and Hong Kong, Macao and Taiwan departure areas:

●Hongkong Airlines (HX), Scoot Airways (TR), Cathay Pacific (CX), Batik Air (OD),Thai Lion Air (SL), Thai Vietjet Airways(VZ),Jetstar Asia Airways(3K), Sichuan Airlines (3U)[international route],T'way Air(TW),Hunnu Air(MR),9Air[international route],Vietjet Air(VJ),Cambodia Airways(KR),Juneyao Air (HO)[international route],Fire fly(FY),Greater Bay Airlines(HB).Please ring the customer service hotline on corresponding airline for consultation and reservation.

●Hainan Airlines (HU), Urumqi Air (UQ), Air Changan (9H), Suparna Airlines (Y8), Beibu Gulf Airlines (GX), Fuzhou Airlines (FU), Lucky Air (8L), West Air (PN), Capital Airlines (JD), Tianjin Airlines (GS). You need to contact the customer service of the corresponding airline for telephone consultation and reservation. Relevant information can be inquired in "Flight Information - Airlines".

●China Southern Airlines (CZ), Chongqing Airlines (OQ). Service booking hotline:+86 95339(For English Service,24h)

Freight Service

●Freight space reservation hotline:+86 0898-69966941(No English Service Provided,4:00 to 1:00 the next day)

●Freight business office:+86 0898-69966955(No English Service Provided,4:00-23:00)

●Enquiry of inbound and outbound goods:+86 0898-69966957(No English Service Provided,24h)

●Freight fax:+86 0898-69966942(No English Service Provided,24h)

Complaints and Reporting Channels of Disciplinary Inspection Office

●Address for Complaint:Discipline Inspection Office of the Commission for Discipline Inspection on the first floor of the office building,Meilan International Airport, Haikou City, Hainan Province.

●Code:571126

●Reporting Tel.:86 0898-69966110 (No English Service Provided,Working Day,8:30-12:00 AM, 13:30-17:00 PM)

●Tar, scope and content of the report:It mainly accepts suspected violations of laws and disciplines among party members, party member officials, party organizations, other offcials and employees managed by the company and personnel managed by subordinate units at the same level of Meilan Airport (HAK); Clues on suspected job-related crimes will be uniformly transferred to the discipline inspection commission (disciplinary inspection department) at a higher level for handling.

Common contact by phone

●Meilan Airport Emergency Center Tel:+86 0898-65751920(For English Service,24h)

●Meilan International Airport VIP Lounge Service:+86 0898-69966001(For English Service,24h)

●Meilan International Airport Baby Care Lounge Service:+86 0898-69966724(For English Service,24h)

●Meilan International Airport Police Station:+86 0898-65760669(For English Service,24h)

●Meilan International Airport Bus:+86 13098988001,+86 13098988002(For English Service,24h)

●Meilan International Airport Transit Bus:+86 0898-66663066(For English Service,24h)

●Meilan International Airport Inter-city Bus:+86 0898-66668855(For English Service,24h)

●High-speed railway ticket booking hotline:+86 95105105 (No English Service Provided,24h,prefixing area code of departure city when booking tickets in another city)

●Customer service hotline of railway:+86 12306(For English Service,24h)

Baggage Service

●Lost and Found at Terminal 1:+86 0898-69966725 (For English Service, and staff will be present 30 minutes prior to the expected arrival of the first inbound flight of the day and will leave 30 minutes after the arrival of the last inbound flight).

●Lost and Found at Terminal 2:+86 0898-69967306 (For English Service, and staff will be present 30 minutes prior to the expected arrival of the first inbound flight of the day and will leave 30 minutes after the arrival of the last inbound flight).

●Domestic baggage storage counter:+86 0898-966114(For English Service,24h)

●Domestic terminal baggage inquiry service hotline:

>098-6996697 (excluding China Southern Airlines, Chongqing Airlines, Hainan Airlines, Tianjin Airlines, Capital Airlines, West Air, Lucky Air, Beibu Gulf Airlines, Air Changan, Fuzhou Airlines, Suparna Airlines and Urumqi Air)(No English Service Provided, and service hours are from 08:00 or the earliest inbound flight time until the end of the flight operations)

>+86 098-65751538:Urumqi Air, Air Changan, Suparna Airlines, Beibu Gulf Airlines, Fuzhou Airlines, Lucky Air, West Air, Capital Airlines, Tianjin Airlines(No English Service Provided, and service hours are from 08:00 or the earliest inbound flight time until the end of the flight operations)

>+86 0898-65678213:Hainan Airlines(No English Service Provided, and service hours are from 08:00 or the earliest inbound flight time until the end of the flight operations)

>+86 0898-65757313:China Southern Airlines(No English Service Provided，08:00-23:00)

●International and Hong Kong, Macao and Taiwan departure areas：

>+86 0898-69966702:Hongkong Airlines (HX), Scoot Airways (TR), Cathay Pacific (CX), Batik Air (OD),Thai Lion Air (SL), Thai Vietjet Airways(VZ),Jetstar Asia Airways(3K), Sichuan Airlines (3U)[international route],T'way Air(TW),Hunnu Air(MR),9Air[international route],Vietjet Air(VJ),Cambodia Airways(KR),Juneyao Air (HO)[international route],Fire fly(FY),Greater Bay Airlines(HB)(No English Service Provided, and service hours are from 08:00 or the earliest inbound flight time until the end of the flight operations)