Meilan Airport has a dedicated volunteer service team. If you encounter any problems and difficulties during the travel, you can ask the team for help or call the customer service hotline (0898-966114) to request services. Guided by the service philosophy of "love, patience, and carefulness," our entire staff will ensure that every passenger travels smoothly.

Customer service hotline: +86 0898-966114(English Service Available, 24h)

Service Content:

The free time-limited service is provided to show care and warmth to passengers. Each passenger can deposit 2 pieces of winter clothes free of charge at Meilan Airport for 15 days.

Service location:

Terminal 1: They are located next to check-in counter No.17 in Departures Hall on 2F and diagonally opposite the Gate 2 of Arrivals Hall on 1F.

Terminal 2 : They are located at diagonally rear of island A in Departures Hall on 3F and diagonally opposite the Gate 5 of Arrivals Hall on 1F.

Service time:

From October 1st of each year to March 1st of the following year.

Service objects:

Elderly over 60 years old, pregnant women, and disabled passengers.

Customer service hotline: +86 0898-966114 (English Service Available, 24h)

Wheelchair passengers; unaccompanied children; unaccompanied elderly; stretched passengers; hearing, vision, speech, body, spirit, etc impaired passengers.

Customer service hotline:+86 0898-966114(For English Service,24h)

Counters for special passengers are Counter 59 in the Departure Hall of Terminal 1.

Special Passenger Service Area is next to Gate 3 of Departure Hall, Terminal 1.

(1) Domestic airlines

Air China(CA)、China Eastern Airlines(MU)、Sichuan Airlines(3U)、Shenzhen Airlines(ZH)、 Shandong Airlines(SC)、Kunming Airllines(KY)、Juneyao Airlines(HO)、 Zhejiang Loong Airlines(GJ)、China Express Airlines(G5)、Xiamen Air(MF)、China United(KN)、Jiangxi Airlines(RY)、Hebei Airlines(NS)、Chengdu Airlines(EU)、Tibet Airlines(TV)、Shanghai Airlines(FM)、Colorful Guizhou Airlines(GY)、 LjAir(LT) 、Qingdao Airlines(QW) 、9 Air Co.,Ltd (AQ)、Donghai Airlines(DZ)、Okay Airways(BK)、Spring Airlines(9C)、Air Guilin(GT)、Joyair(JR)

(2) International/regional airlines

Hongkong Airlines (HX), Scoot Airways (TR), Cathay Pacific (CX), Batik Air (OD),Thai Lion Air (SL), Thai Vietjet Airways(VZ),Jetstar Asia Airways(3K), Sichuan Airlines (3U)[international route],T'way Air(TW),Hunnu Air(MR),9Air[international route],Vietjet Air(VJ),Cambodia Airways(KR),Juneyao Air (HO)[international route],Fire fly(FY),Greater Bay Airlines(HB),Loong Air (GJ)[international route]

(3) Special passenger service not by the agent of Meilan Airport

For special passengers of domestic and international/regional flights of China Southern Airlines, Chongqing Airlines, Hainan Airlines, Tianjin Airlines, Capital Airlines, West Air, Lucky Air, GX Airlines, Air Changan, Fuzhou Airlines,  Suparna Airlines, and Urumqi Airlines:

You need to contact the customer service of the corresponding airline for telephone consultation and reservation. Relevant information can be inquired in "Flight Information - Airlines".(Click the link to redirect: http://www.mlairport.com/mljcen/hkgs/)

For guidance service for wheelchair passengers, unaccompanied children, unaccompanied elderly, stretched passengers, passengers with hearing, vision, speech, physical and mental disabilities, etc.,you need to apply to the airline when purchasing tickets and obtain the consent of the airline.

Domestic flight: Please carry relevant materials and arrive at No.47 application counter for special passengers in the departures hall of Terminal 1 90 minutes before flight departure to handle relevant application services.

International flight: Please bring relevant materials to the check-in counter of the corresponding airline on Island A in the departures hall of Terminal 2 150 minutes before the flight takes off to handle relevant application services.

Tips: Only wheelchair passengers who do not apply to the airline when purchasing tickets can also apply offline after arriving at the airport, and then the airline company will decide.

Position：Special Passenger Service Area（Gate 3 of Departure Hall, Terminal 1.）

1.Walking aids are tools to assist the human body to support weight, maintain balance and walk.

2. Hearing aids are devices to help deaf passengers improve their hearing.

3.Blind canes are tools to give a safety warning when the blind go out.

4.Writing pads are convenient for communication with deaf passengers.

5. Braille application handover form is for blind passengers to touch and know the application content.

Barrier-free access channels have been established for passengers at both the bus and taxi boarding points at Meilan Airport. Special passengers can enjoy barrier-free access. For additional services, please dial 966114 for inquiries.

Domestic flight:

 0898-966114

International flight:

 0898-69966704

First-time passengers departing from Meilan Airport

You can call Haikou Meilan Airport’s business phone 0898-966114（For English Service,24h） for first ride reservation and consultation services, or directly consult or apply for related first ride services at the airport inquiry counter and first ride counter.

 First-Time Flyer Parking／First-Time Flyer Assistance／First-Time Flyer Check-In／First-Time Flyer Security Lane／Pre-Boarding for First-Time Flyers

⑴First ride parking

If you make a reservation to arrive at Meilan Airport by self-driving, you can park your car at the first ride service point on the 2nd floor of the parking building of Terminal 1 or the first ride service point on the 2nd floor of the parking building of Terminal 2. The attendant will direct you to corresponding check-in counter.

⑵First ride inquiry 

You can learn about the first ride service process at the inquiry counter in the departure hall of Terminals 1 and 2, and the attendant at the inquiry counter will direct you to corresponding first ride counter.

⑶First ride check-in

After check-in, the attendant will offer you the first ride bracelet, boarding cardholder. If you have checked baggage, the first ride baggage sign will be ed on the checked baggage, and you will be directed to the priority security channel.

⑷First ride security check

When you arrive at the security channel, please show your first ride bracelet or boarding cardholder and the security attendant will give you priority through security. The priority security channel is located at:

Channel 12 in Section A, Channel 8 in Section B, Departure Hall, 2nd floor, Terminal 1

Channel 20 (Domestic), Channel 7 (International), Departure Hall, 3rd Floor, Terminal 2

⑸First ride boarding

When you arrive at the gate, the gate attendant will identify the first ride sign and direct you for priority boarding. You can also show the first ride bracelet or boarding cardholder, and the attendant will also give you priority for boarding.

VIP parking area on the 2nd floor and parking area on the 4th floor of Terminal 1 parking building

Lane 3, 6 and 7 on the1st floor in Terminal 2 parking building

To reserve an accessible parking space, please call 15501924867

If your child is between 5 and 12 years old (inclusive of 5 but exclusive of 12) at the time of travel and plans to travel alone by air, we offer the unaccompanied minor service.

(1) You must apply to Airlines at the time of ticket purchase and obtain Airlines's consent.

(2) If you have successfully applied for the unaccompanied minor service with Airlines, please bring the relevant materials and arrive at Special passenger application counter Counter 59 in the Departure Hall of Terminal 1 90 minutes before the flight's departure to complete the relevant procedures.

(3) After completing the procedures for the Unaccompanied minor service, you may wait for the flight in the Special passenger service area. When boarding begins, we will arrange a dedicated staff member to escort the unaccompanied child onto the aircraft and properly hand over their documents, luggage, etc. to the Cabin crew.

(4) Airlines for which Haikou Meilan International Airport provides agency services for special passenger services on domestic flights:

Air China (CA), China Eastern Airlines (MU), Sichuan Airlines (3U), Shenzhen Airlines (ZH), Shandong Airlines (SC), Kunming Airlines (KY), Juneyao Airlines (HO), Loong Air (GJ), China Express Airlines (G5), Xiamen Air (MF), China United Airlines (KN), Jiangxi Airlines (RY), Hebei Airlines (NS), Chengdu Airlines (EU), Tibet Airlines (TV), Shanghai Airlines (FM), Colorful Guizhou Airlines (GY), Longjiang Airlines (LT), Qingdao Airlines (QW), 9 Air (AQ), Donghai Airlines (DZ), Okay Airways (BK), Spring Airlines (9C), Guilin Airlines (GT), Joy Air (JR), Hunan Airlines (A6)

Families traveling with infants or unaccompanied child can use the Fast Track.

Fast Track Location: Terminal 1 Departure Hall Area A, Security checkpoint No. 11

Terminal 2 Domestic Departure Hall, Security checkpoint No. 20.

     Terminal 1 (Domestic)

     (1) Near the escalator at the boarding gate 211-215 in the sterile area of Departures Hall

     Terminal 2 (Domestic)

     (1) Near boarding gate 33 in the sterile area of Departures Hall

     (2) Near boarding gate 59 in the sterile area of Departures Hall

     Terminal 2 (International)

     (1) Near boarding gate 44 in the sterile area of Departures Hall

Island family

Near Boarding Gate 58 in the security check area of 3F of departures hall of Terminal 2

COSMOS

Near the Boarding Gate 35、46 of the Central Street in the security check area of 3F of departures hall of Terminal 2